Return & Refund Policy
Shop with total peace of mind with our hassle-free return guarantee
14-Day Window
Eligible for return or replacement within 14 days of receipt
Fast Refund
Refunded via original payment method in 3-5 business days
Doorstep Pickup
Courier picks up return package directly from your address
1. Eligibility for Returns & Refunds
We are delighted to assist you with returning or exchanging any product provided it is unused, in its original pristine condition with all accessories, intact packaging, and the original receipt within 14 days of receipt.
2. Non-Returnable Items
For public health, hygiene, and digital rights protection, unsealed personal care items, perishable foods & beverages, and digital activation keys or gift cards are non-returnable once opened or redeemed.
3. How to Initiate a Return Request
Simply reach out to our customer care team via WhatsApp or email with your Order # and a clear photo of the item. Our team will issue a reverse shipping label and dispatch a courier for pickup.
4. Refund Processing & Timelines
Once the package arrives at our inspection center and passes quality verification, the refund is executed immediately to your original payment method within 3 to 5 business days.
Have questions about this policy?
Customer service at متجر aphanix is on standby 24/7 to assist you.